We want you to love your purchase. If you're not satisfied, we're here to help make it right.
Return Window
Simple Returns
Money Back Guarantee
On Defective Items
You have 30 days from the date of delivery to initiate a return. After 30 days, unfortunately, we cannot offer a refund or exchange.
Items must be unopened and unused in their original packaging. For safety and hygiene reasons, we cannot accept returns on opened food products.
You'll need your order number and proof of purchase. This can be your order confirmation email or packing slip.
Refunds are processed to your original payment method within 5-7 business days after we receive your return.
Follow these simple steps to process your return
Email us at info@passportchefs.com or call 437 967 1321 with your order number and reason for return.
We'll review your request and send you a Return Authorization (RA) number along with return instructions within 24 hours.
Carefully pack the item in its original packaging. Include your RA number and order details inside the package.
Ship the package to the address provided in your return authorization. We recommend using a trackable shipping method.
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Fill out this form to start your return process
We cover return shipping for:
You cover return shipping for:
Refunds are processed within 5-7 business days after we receive and inspect your return. Allow 3-5 additional days for your bank to process the refund.
Yes! If you'd prefer an exchange instead of a refund, please indicate this in your return request. We'll ship the replacement as soon as we receive your return.
No problem! We can look up your order using your email address or order number. Check your email for the order confirmation.
Yes, items should be returned in their original packaging whenever possible. This helps us process your return quickly and ensures the item can be resold.
Our customer service team is here to assist you with any questions about returns, refunds, or exchanges.
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