Find answers to common questions about our products, shipping, and services.
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Standard shipping typically takes 5-7 business days within Canada. Express shipping is available and takes 2-3 business days. International orders may take 10-15 business days depending on your location. You'll receive a tracking number once your order ships.
Yes! We offer free standard shipping on all orders over $75 within Canada. For orders under $75, a flat shipping fee of $8.99 applies. Express shipping and international orders have separate rates calculated at checkout.
Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also log into your account and view your order history to track all your purchases.
We're sorry if your order arrives damaged! Please contact us within 48 hours of delivery with photos of the damaged items and packaging. We'll arrange for a replacement or full refund immediately. Your satisfaction is our priority.
Yes! All our products are sourced directly from trusted suppliers in Africa and authentic African food importers. We ensure every spice, seasoning, and ingredient meets the highest quality standards and maintains traditional authentic flavors.
Store your spices in a cool, dry place away from direct sunlight. Keep them in airtight containers to maintain freshness and flavor. Most of our spices have a shelf life of 12-24 months when stored properly. Always check the expiration date on the packaging.
Yes! Each product page includes suggested recipes and usage tips. We also regularly post traditional African recipes on our blog and social media. Sign up for our newsletter to receive exclusive recipes and cooking tips directly to your inbox.
Many of our products are naturally gluten-free and organic. We clearly label all products with dietary information including organic certification, gluten-free status, vegan options, and allergen warnings. Check individual product descriptions for specific details.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed through encrypted payment gateways to protect your information.
Yes! We offer special wholesale pricing for restaurants, retailers, and bulk orders. Please contact us at info@passportchefs.com with details about your business and quantity needs. Our team will provide you with a custom quote.
All prices on our website are displayed in Canadian Dollars (CAD). International customers will see the converted amount at checkout based on current exchange rates. Your credit card statement will reflect the charge in your local currency.
Yes! Sign up for our newsletter to receive exclusive discount codes, seasonal promotions, and early access to sales. We also offer a 10% discount on your first order when you create an account. Follow us on social media for flash sales and special offers.
We offer a 30-day return policy for unopened products in original packaging. If you're not satisfied with your purchase, contact us within 30 days of delivery to initiate a return. Perishable items and opened food products cannot be returned for safety reasons.
Contact our customer service team at info@passportchefs.com with your order number and reason for the refund. Once approved, you'll receive return instructions. Refunds are processed within 5-7 business days after we receive the returned items.
If the return is due to our error (wrong item, damaged product), we'll provide a prepaid shipping label. For other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.
Absolutely! If you'd like to exchange an item for a different product, please contact us and we'll arrange the exchange. The same return policy conditions apply. We'll ship the replacement item as soon as we receive your return.
No, you can checkout as a guest. However, creating an account offers benefits like order tracking, faster checkout, exclusive discounts, and the ability to save your favorite products. Account creation is free and takes less than a minute.
Click on "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact support.
If your order hasn't shipped yet, contact us immediately and we'll update the address. Once an order ships, we cannot change the delivery address, but you may be able to redirect it through the shipping carrier using your tracking number.
You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email we send. You can also manage your email preferences in your account settings. Note that you'll still receive important transactional emails about your orders.
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